It can always happen that something is not entirely as planned. We recommend that you make complaints known to us first by emailing Does this not lead to a solution, it is possible to sign up your dispute for mediation via Stichting Webwinkelver Via From 15 February 2016, it is also possible for consumers in the EU to sign up complaints via the ODR platform of the European Commission. This ODR platform can be found on If your complaint is not yet proceeding elsewhere, it is free to deposit your complaint via the European Union platform.